supra188 Casino & Sportsbook FAQ
Users across Jakarta, Surabaya, Bandung, and other regions ask us about account setup, deposit methods, withdrawal timelines, game rules, and security practices. This page answers the questions we hear most often from our community.
We at supra188 have compiled this FAQ to help you find quick answers without needing to contact support—though our multilingual team remains available if you need further clarification. The topics below cover account registration, payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game rules for football betting and live-dealer tables, and account security fundamentals.
Read this page in full before opening your account. If a question here does not resolve your issue, or if you have a concern about your specific account or transaction, navigate to our contact channels (email or support form) listed at the end of this page. For legal or compliance matters, please consult our Terms and Conditions and Legal Notice
Topics covered in this FAQ
- Account and registrationhow to open an account, KYC verification steps, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Game rules and promotionsfootball betting on Liga 1 and Premier League, live-dealer tables, slots, esports markets, and promotion codes
- Security and account careaccount access troubleshooting, document submission, and jurisdiction policy
Select any question below to see the answer. If you do not find what you need, scroll to the bottom of this page for contact information.
Account and registration
Account opening on supra188 begins on our registration page. You provide a username, email address, mobile number, and password. After submission, we send a verification link to your email; click it to confirm. Next, you upload identity documents (national ID, passport, or driver's licence) and proof of residence. Our verification team reviews your documents within standard review windows and notifies you by email once approved. After approval, you can deposit using any of our supported payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet)—and begin accessing football markets, live-dealer tables, and slot games.
We require two documents for account verification. First, a valid government-issued identity document: your national ID (KTP), passport, or driver's licence. The document must show your full name, date of birth, and photograph clearly. Second, a proof of residence dated within the last three months: a utility bill, bank statement, rental contract, or official correspondence addressed to you. Ensure all text is legible and the document is not expired. Upload both using your account dashboard or the Android app. Do not send documents via email. Our verification team reviews submissions and contacts you if clarification is needed.
We require two documents for account verification. First, a valid government-issued identity document: your national ID (KTP), passport, or driver's licence. The document must show your full name, date of birth, and photograph clearly. Second, a proof of residence dated within the last three months: a utility bill, bank statement, rental contract, or official correspondence addressed to you. Ensure all text is legible and the document is not expired. Upload both using your account dashboard or the Android app. Do not send documents via email. Our verification team reviews submissions and contacts you if clarification is needed.
If you cannot log in, first try the password-reset link on our login page. Enter your email address, and we will send a reset link to your inbox. Click the link, set a new password, and try logging in again. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the issue persists, or if you suspect your account has been accessed without permission, contact our support team immediately via the contact form on your account dashboard or email support. Provide your username and registered email address. Our team will verify your identity using your registered phone number and help you regain access.
Payments and transactions
Yes. We at supra188 support all four major Indonesian banks. Deposits can be made via virtual-account transfer from mobile banking, local payment, online payment, or e-wallet. After you select bank transfer in your deposit dashboard, we generate a unique virtual-account number for your transaction. Log into your bank's mobile app or online portal, navigate to transfers, and send funds to that virtual account. The transfer is instant or arrives within standard inter-bank settlement times. Your account balance updates automatically once the bank confirms the deposit. For withdrawals, funds return to the account at the originating bank. If you transferred from mobile banking, your withdrawal will arrive at your local payment account. Processing follows standard bank settlement windows, typically within a few hours to one business day depending on the bank.
Promotion codes are entered during your first deposit or as part of a campaign offer. After logging into your account, navigate to the deposit page and select your payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer). Before confirming the deposit, look for a text field labelled "Promotion code" or "Bonus code." Enter the code exactly as provided—codes are case-sensitive—then proceed with your deposit. The system will validate the code and apply any eligible offer to your account. If a code is invalid or expired, you will see an error message. For questions about active promotions or code eligibility, contact our support team. Promotional terms and conditions apply; read them carefully before entering a code.
Withdrawal requests are reviewed in standard processing windows. After you submit a withdrawal from your account dashboard, our compliance team verifies the request against your account history and transaction patterns. Most withdrawals are approved within a review window and funds are sent to your payment source. If you withdrew using mobile banking, local payment, online payment, e-wallet, or mobile banking, funds typically arrive within minutes after approval. Bank transfers (local payment, online payment, e-wallet, mobile banking) follow inter-bank settlement times, usually within a few hours to one business day. If a withdrawal is delayed or does not arrive, check your account transaction history for status updates. Contact our support team with your withdrawal reference number; they will investigate and provide an update on progress.
Game rules and promotions
New users should read our Terms and Conditions before starting. Our terms explain the rules for football betting (Liga 1, Premier League, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Key points: you must be of legal age in your jurisdiction, your account is personal and non-transferable, deposits and withdrawals follow our payment policies, and any attempt to manipulate odds or abuse promotions may result in account suspension. We also publish game-specific rules (e.g., payout structures for football betting, house rules for live-dealer games) in the help section of each game. Read these before wagering. Our Legal Notice outlines our jurisdiction policy and your responsibility to verify compliance with local law.
Support and security
We at supra188 offer support through multiple channels. The primary method is the support form in your account dashboard—log in, select "Contact us" or "Help," and submit your question or issue. Our team responds to all requests within standard response windows. You can also reach us by email at the address listed in your account settings. We provide multilingual support in English and Indonesian. When contacting support, include your username, registered email, and a clear description of your issue. For urgent matters (account security concerns, payment discrepancies), mark your request as urgent. Our team prioritizes these cases and aims to provide initial contact within a defined window. Response times may vary during high-traffic periods, particularly around major sporting events like Liga 1 matches or Idul Fitri holidays.
Still have questions?
If this FAQ does not address your question, we encourage you to contact our support team directly. Visit your account dashboard, select the support or help section, and submit your query. Our team will respond within standard windows.
For legal, compliance, or jurisdiction-related questions, consult our Legal Notice and Terms and Conditions
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.